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When people are upset, the words they use rarely identify the issues and needs at the heart of the problem. Listen in to this episode of Perfectly Obstinate People to learn how Kathy Kolbe is able to get past the initial emotions of conflict with just one question.

For feedback and questions, Kathy can be found at:

https://www.linkedin.com/in/kathy-kolbe-0b397b11/

https://www.facebook.com/kathykolbe2684/

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